MECHANISM FOR GRIEVANCE REDRESSAL
M/s Nutrimax Healthcare Solutions Private Limitedhas a diplomatic approach towards the Consumers / Direct Sellers and takes all precautions to offer the best services to them. However, in case of unavoidable circumstances company has devised a perfect system to solve the problems that Consumers / Direct Sellers may face.
- Nutrimax Healthcare Solutions Private Limited complies with the Consumer Protection (Direct Selling) Rules, 2021, and Consumer Protection Act, 2019, and has also instructed our Direct Sellers to do so.
- Nutrimax Healthcare Solutions Private Limited maintains a register to keep track of Grievances received from Consumers / Direct Sellers in either of the mentioned modes – Calls+91 9220404128 / Written Application / E-mail- [email protected] / Walk-in / Online Grievance Cell, etc. Each Grievance is numbered, (To facilitate easy tracking) and acknowledged within 48 hours of its receipt at the Grievance Redressal Cell and Nutrimax Healthcare Solutions Private Limited records the time taken to resolve it.
- Grievances received are fed into the internal Grievance software. A unique track ID is generated against all the Grievances and is intimated to the Consumers / Direct Sellers on their registered E-mail ID and Mobile Number within 48 hours of its receipt at Nutrimax Healthcare Solutions Private Limited’s end.
- Consumers / Direct Sellers need to keep the unique track ID secure with them in order to track and follow up the outcome.
- Nutrimax Healthcare Solutions Private Limited has appointed MS. KAVITA, as the Grievance Redressal Officer. Contact details of the Grievance Redressal Officer are as mentioned below:
Name: MS. KAVITA
E Mail: [email protected]
Contact No: 011-42656464
- The Grievance Redressal Officer will redress the grievance within 30 days from the date of receipt of the Grievance.
- In case there is a delay of more than 30 days in resolving the issue, he/she will inform the Consumer / Direct Sellerofthe reason forthe delay on their registered E-mail ID.
- In case the Consumer / Direct Seller is still not satisfied with the resolution offered, he/she can approach the National Consumer Helpline or the State Consumer Helpline for effective mediation/resolution and thereafter a Consumer Forum / Court of appropriate jurisdiction
Note: This Grievance Redressal Mechanism is to be read as part and parcel of the Contract Agreement entered by a Direct Seller as the same is not reproduced in the agreement for the sake of brevity.